Service Desk

There is a Service Desk available to provide you with personal assistance when setting up or using services, as well as for reporting faults. The contact details that apply to you can be found in the Welcome widget or in the Service area in Cloud Manager.

If you contact us by email, please supply the requested information in full.

Consultations will be immediate, and reported faults will also be rectified immediately if possible. Alternatively, you will be given information on your fault number, classification, and description, and a member of the Service Desk team will then keep you updated or troubleshoot and test the fault together with you.

If you cannot be reached by telephone after two call attempts, the Service Desk will send you an email with a request to get in touch again. The fault ticket will be closed if there is no reply from you within 10 working days.