First steps

After logging in for the first time, we recommend the following procedure for setting up and administering your services:

1. Check the desired domain: Via “Domain management”, please check whether your desired domain is correctly entered and activated as an SMTP domain. This first domain is your customer master domain, which you can use immediately without restriction, e.g. for the creation of users for the login name or for the creation of mailboxes and the assignment of e-mail addresses.
2. Add additional domains: If you want to use additional domains for the products and services in the Cloud Manager, you can create or register additional domains via the domain administration. You can only use the domain registration if you have booked order quantities. If you have domains from an external provider that you want to use for the products and services of the Cloud Manager, you must first add them using the “Create domain” function. Your domain must be verified for the respective product usage.
   1. Verify domain: With the simple verification, you prove that you are authorized to use the created domain. To do this, you need to enter a verification value in the DNS of your domain. Then select the “Verify domain” function in the domain administration. You can use a simply verified domain for the assignment of login names (user system), but not for product use such as for e-mail addresses. You can also find details on domain verification here.
   2. Verify MX record: Only MX-verified domains can be used as part of email addresses to receive emails to a Cloud Manager mailbox. To do this, you have to enter MX records in the DNS of your domain so that the mail server of the Cloud Manager platform can be found later. Then select the function “Verify MX record” in the domain administration. Details about the MX records can be found here.
      ◦ Verify SIP: If you want to use an (externally hosted) domain for Skype for Business, you have to enter certain SRV records and CNAME records in your DNS. These will be required later for client-server and client-client communication. After the entry, select the “Verify SIP” function. Details about the SIP records can be found here.
3. Setting up users: All users who will use the services ordered are set up via the “user administration”. When creating a new user, please fill out at least the mandatory fields. Pay attention to secure passwords when assigning passwords. Recommendations and information on choosing a password can be found in the help texts (question mark symbol) in the form.
4. Product assignment to users: You can assign products and product options either directly when creating new users or afterwards via the product management. To assign products and product options when creating a new one, please select the respective options in the user form. If you would like to make the assignment via the product management instead, select the respective product menu item in the product management.
5. Use of the services / products: On the home page you will find links to the services you have booked in the widget “Your services”. In this way, you can conveniently go directly to the respective service with a click of the mouse, e.g. Web access for Exchange, SharePoint or Professional E-Mail Suite.

For more information and assistance on setting up and using your services, please refer to the help pages here in the online help.